Frequently Asked Questions

Frequently asked questions

Got a question? Use the search bar or browse the categories below to find your answer.

Getting Started

What is Saski AI?

Saski AI is a no-code platform that lets businesses build AI assistants to automate customer conversations, scheduling, and support—without needing developers.

Who is Saski AI built for?

It’s designed for small and medium-sized businesses, especially non-technical users who want to automate support across multiple channels.

Do I need technical skills to use it?

No. Setup is guided and user-friendly. If you can upload a document or paste text, you can use Saski AI.

How do I create my first assistant?

Start by uploading your knowledge base, connect any tools (like HubSpot or Calendly), and choose the channels you want to activate. Your assistant will be live in minutes.

Features & Usage

How does the knowledge base work?

You can upload PDFs, Word docs, copy-paste content, or link your website. Saski uses this content to power assistant responses.

What are tokens and how are they used?

Tokens represent the amount of AI processing used for messages. Your monthly plan includes a token limit for assistant usage.

Can I track chat history?

Yes. Every assistant includes detailed chat logs across all channels.

What is sentiment analysis?

Saski can detect the tone of conversations (positive, neutral, negative) to help you understand how your customers feel.

Channels & Integrations

What platforms does Saski support?

You can connect Saski to WhatsApp, SMS, voice, Facebook Messenger, and your website.

Can I connect multiple channels to one assistant?

Yes. Assistants can operate across all supported channels simultaneously.

How do integrations work?

You can connect tools like HubSpot, Calendly, Zendesk, and more with a few clicks—no coding required.

How many phone numbers can I connect?

It depends on your plan:
- Starter: 20 US/CA numbers
- Business: 40
- Enterprise: 60

Plans & Security

What happens if I exceed my assistant or token limits?

You’ll receive an alert. You can either upgrade your plan or purchase additional credits.

Can I cancel or change my subscription?

Yes. You can upgrade, downgrade, or cancel anytime from your account settings.

Is Saski AI secure?

Yes. All data is encrypted, hosted securely on AWS/GCP infrastructure.

Is Saski AI GDPR-compliant?

Yes. We follow global privacy best practices and data protection standards.

Still need help?

Contact us at customer_care@saskiai.com

Or chat with Saski , our smart support assistant created with Saski AI.