Question 1

What type of content can I upload to teach my AI agent?

Accepted Answer

You can upload PDFs, Word documents, text files, or simply paste in content directly. You can also provide website URLs, and the system will extract content automatically. This flexibility allows you to build a rich knowledge base using your existing materials.

Question 2

What can I use to train my AI assistant?

Accepted Answer

You can upload PDFs, DOCX files, or connect your website for automatic scraping. The assistant uses this content to answer customer questions accurately.

Question 3

Can I update the assistant’s knowledge anytime?

Accepted Answer

You can add new content from various sources like documents and websites to expand your knowledge base. While you can’t remove specific pieces of information once added, you can delete the entire knowledge base and recreate it with the updated content if needed.

Question 4

What if the assistant gives a wrong answer?

Accepted Answer

Yes. While our assistants don’t learn from conversations or user data, you can review chat history to identify missing information and update your knowledge base accordingly. Assistants are designed to respond strictly based on your uploaded sources, ensuring accurate, reliable answers with no hallucinations. If you need to change specific information, you can recreate the knowledge base with the updated content.

Question 5

Can I restrict what topics the assistant is allowed to answer?

Accepted Answer

Yes. You can define boundaries by customizing the assistant’s instructions and choosing what content to include in the knowledge base. By excluding certain documents or URLs during setup and refining the assistant’s behavior through its instruction template, you control what the assistant can access and respond to.

Question 6

Does the assistant support multiple knowledge bases?

Accepted Answer

Each assistant can connect to one knowledge base at a time. However, that knowledge base can be built from multiple sources—including documents, website content, and pasted text—allowing you to combine everything your assistant needs in one place.