Question 1

Do I need to enter a credit card to start the trial?

Accepted Answer

No. You can start your 14-day free trial without providing any credit card information. Explore the platform fully before deciding on a paid plan.

Question 2

How long is the free trial and what’s included?

Accepted Answer

The trial lasts for 14 days and includes access to all paid features—such as creating assistants, uploading a knowledge base, deploying to channels, and testing integrations like Calendly, HubSpot, and Shopify.

Question 3

What happens after my free trial ends?

Accepted Answer

Once your trial ends, your assistants will stop responding until you select a paid plan. We’ll remind you before the trial expires, so you don’t lose access unexpectedly.

Question 4

How is payment handled?

Accepted Answer

We use Stripe for secure payments. Once you choose a plan, you can enter your billing details and manage your subscription through your account dashboard.

Question 5

What payment methods do you accept?

Accepted Answer

Through Stripe, we accept all major credit cards and digital wallets (Apple Pay, Google Pay, etc.).

Question 6

Can I cancel or change my plan at any time?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel your subscription at any time. Changes will be reflected in your billing cycle automatically.

Question 7

Are there any setup fees or hidden charges?

Accepted Answer

No. Our pricing is transparent—there are no setup fees, no hidden costs, and no charges during your trial.

Question 8

Do you offer annual plans or discounts?

Accepted Answer

Yes. You can choose between monthly or annual billing. Annual plans come with a discounted rate, ideal for businesses looking to save long-term.

Question 9

What happens if I exceed my plan limits (e.g., number of assistants or phone numbers)?

Accepted Answer

You’ll receive a notification when you’re nearing your limits. You can then choose to upgrade your plan or manage your usage accordingly.

Question 10

Will I lose my data if I don’t subscribe after the trial?

Accepted Answer

No, your data and assistants will be securely stored for a limited period after your trial ends. If you decide not to continue, you also have the option to delete your account and all associated data at any time from your dashboard.

Question 11

What are tokens, and how do they affect my subscription?

Accepted Answer

Tokens represent how much your AI assistant can interact with customers. Every message — whether from the customer or the assistant — uses tokens. The more detailed or lengthy the conversation, the more tokens it consumes.

Here’s what that looks like in practice:

A light conversation (e.g., a quick question about a product or order) uses about 10,000 tokens, so 1 million tokens would cover around 100 such conversations.
A heavy conversation (such as in-depth troubleshooting or multiple questions in one session) might use 25,000 to 50,000 tokens, meaning 1 million tokens could support 20 to 40 of these.
Each plan includes a monthly token allowance. When you start getting close to your limit, you’ll have the option to upgrade to a plan that includes more tokens. We don’t sell extra tokens separately — everything is bundled into simple, scalable plans.

Question 12

Can I switch to a different plan later?

Accepted Answer

Yes — you can upgrade or downgrade your plan at any time. If your business grows and you need more tokens, assistants, or channels, you can move to a higher plan instantly. If you need fewer resources, you can switch to a smaller plan starting from your next billing cycle. We make it easy to adjust your subscription as your needs change — no long-term commitments required.

Question 13

Can I get an invoice or receipt for my payments?

Accepted Answer

Yes. After every successful payment, an invoice and receipt are automatically generated and available in your account dashboard. You can download them anytime for bookkeeping or reimbursement purposes.

Question 14

What is included in my plan?

Accepted Answer

Every Saski AI plan — whether monthly or annual — includes everything you need to automate support, integrate business tools, and deploy your assistant across channels. Here's what’s included:

Starter Plan

$49/month or $490/year
1 AI assistant
1 million tokens per month
1 knowledge base
1 phone number (supports SMS, Voice, and WhatsApp)
Deployment to: Website, WhatsApp, Messenger, SMS, and Voice
Integrations: HubSpot, Calendly, and Shopify
Multilingual support in 12 languages
No-code assistant builder
Lead capture, conversation history, live testing, and knowledge base integration
Business Plan (Most Popular)

$86/month or $858/year
3 AI assistants
3 million tokens per month
3 knowledge bases
3 phone numbers
Includes all features in Starter, with higher limits and added capacity
Enterprise Plan

$129/month or $1,286/year
6 AI assistants
6 million tokens per month
6 knowledge bases
6 phone numbers
Full feature access with maximum limits for scaling teams
All plans are designed to support small and growing businesses with no technical setup required. You can upgrade at any time as your needs grow.

Let me know if you’d like me to write the next FAQ: "What happens when I reach my token limit?" or something else.

Question 15

What happens when I reach my token limit?

Accepted Answer

If you reach your monthly token limit, your assistant will automatically pause and stop responding to new customer messages until your next billing cycle begins. This ensures your usage stays within your plan.
You’ll receive a notification when you're getting close to your limit, so there are no surprises. If you consistently need more conversations, you can upgrade to a higher plan at any time. We don’t offer token top-ups — instead, each plan is designed to scale with your usage.

Question 16

Do unused tokens roll over to the next month?

Accepted Answer

No — unused tokens do not roll over. Each plan includes a monthly token allowance, and the balance resets at the start of each new billing cycle. This keeps your usage aligned with your current plan and simplifies billing.

If you find you're consistently using far fewer tokens than your plan provides, you can downgrade at the end of your billing cycle. Likewise, if you're running out often, upgrading to a higher plan gives you more room to grow.

Question 17

What counts as a “token” in practice?

Accepted Answer

Tokens are how we measure usage. Each message — whether it's from a customer or from the assistant — consumes tokens. Short responses use fewer tokens, while longer replies or multi-step interactions use more. A typical light conversation might use around 10,000 tokens, and more complex ones can range from 25,000 to 50,000.

Question 18

Can I pause my subscription?

Accepted Answer

We don’t currently offer a pause option. However, you can cancel your subscription and re-subscribe at any time. Your data will be retained for a limited period, so you can pick up where you left off.

Question 19

Are phone numbers included in every plan?

Accepted Answer

Yes — each plan includes one or more phone numbers that support SMS, Voice, and WhatsApp. The number of phone numbers you get depends on your plan. You can use them to deploy assistants across channels and handle real-time customer conversations.

Question 20

Do you charge tax or VAT on top of the plan price?

Accepted Answer

Yes — applicable taxes may be added at checkout based on your billing address. For Canadian users, GST or HST is applied according to federal and provincial tax rules. International users may see VAT or other region-specific taxes based on local regulations.

Question 21

Do you offer refunds?

Accepted Answer

We do not offer refunds for unused time on monthly or annual plans. However, you can cancel at any time and continue using the platform until the end of your billing period. We recommend starting with the free trial to ensure the platform fits your needs.

Question 22

Can I switch from monthly to annual billing later?

Accepted Answer

Yes — you can switch from a monthly to an annual plan at any time. The change will take effect at the end of your current billing cycle. Annual plans offer a lower price per month and are ideal for businesses ready to commit long-term.

Question 23

Do you offer discounts for nonprofits or educational institutions?

Accepted Answer

At this time, we do not offer dedicated nonprofit or educational discounts. However, our Starter Plan is designed to make automation accessible for small teams and lean organizations.

Question 24

What happens if my payment fails?

Accepted Answer

If a payment fails, we’ll notify you right away and attempt to retry it over the next few days. During this time, your assistant will continue to function without interruption. If payment isn’t completed after several attempts, your account may be paused until it’s resolved. You can update your billing information anytime from your dashboard.

Plans, Pricing & Billing