47 questions in this category
You can deploy your AI assistant across multiple channels, including your Shopify store, WordPress website, or any custom HTML website. Additionally, ...
Yes. The same assistant can be deployed across multiple channels simultaneously, ensuring a consistent customer experience whether the interaction hap...
Login to Saski AI -> Go Live → Website section . There, you can create a custom chat widget, choose your brand colors, and save it. After saving, a s...
Each plan includes a certain number of dedicated phone numbers (US & Canada only) that can be used to send and receive SMS messages. Once set up, your...
With voice enabled, you can redirect incoming phone calls to the number provided in your plan. When a customer calls, your AI assistant answers the ph...
No. Saski AI provides US and Canada phone numbers as part of your subscription. The number of phone numbers included depends on your plan. You can man...
Yes. A single number can be configured to handle SMS, WhatsApp, and voice calls. This unified setup helps keep all your communication channels streaml...
Yes. You can use a dedicated number provided by Saski AI or bring your own WhatsApp Business number. Once connected, your assistant will respond to cu...
No. Each assistant maintains the same knowledge base and behavior across all channels, ensuring a consistent experience for your customers. If you wan...
Yes. We use the latest text-to-speech models from Google and AWS (Amazon) , delivering clear and human-like voice responses. You can choose from three...
The number of SMS/WhatsApp/voice-enabled phone numbers depends on your subscription tier. You can view and manage your included numbers from your acco...
Saski AI lets you connect a phone number and deploy your assistant to respond automatically to SMS (text) messages. When customers send a text to your...
Saski AI supports full omnichannel deployment. That means you can deploy your assistant across: Website chat WhatsApp Facebook Messenger SMS (text mes...
Saski AI allows you to deploy your assistant to WhatsApp using a registered WhatsApp Business number. You have two options: Register a new number di...
Yes — you can bring your own number, as long as it’s not already registered with another WhatsApp Business API provider. During the setup, you’ll be g...
If your phone number is already in use with the regular WhatsApp app or the WhatsApp Business mobile app, you must delete the account before it can be...
No — each WhatsApp number can only be connected to one assistant at a time. However, you can disconnect a number from one assistant and reassign it to...
If your business is not verified by Meta, you’re limited to a total of 2 registered WhatsApp Business numbers across your Meta Business Account. Once ...
No. Once your number is registered with the WhatsApp Business API and connected to Saski AI, it can no longer be used in the regular WhatsApp or Whats...
Yes, but you’ll need to delete the number from the WhatsApp Business API via your WhatsApp Business Manager account first. After that, you can reinsta...
Currently, Saski AI handles inbound voice calls — meaning it answers when a customer calls your number. Outbound calling (initiating calls to customer...
No — once your number is registered with the WhatsApp Business API, you will lose access to any chat history stored in the regular WhatsApp or WhatsAp...
This section lets you create your public business profile on WhatsApp. When a customer interacts with your assistant via WhatsApp, the information you...
You can connect your Facebook Business Page to Saski AI and deploy an assistant that responds to messages sent through Facebook Messenger. Once connec...
To connect your Facebook Page to Saski AI, you’ll first need to authorize Saski AI to access your Facebook account. This allows us to retrieve a list ...
No — Facebook Messenger requires a connected Facebook Business Page. Without a Page, your assistant cannot be deployed on Messenger. If you don’t have...
If you remove a Facebook Page from your Saski AI account, any assistant connected to that Page will immediately stop responding to Messenger conversat...
Saski AI allows you to deploy your assistant to a phone number with voice capability, turning it into a smart voice assistant. When someone calls your...
No — Saski AI includes phone numbers in every plan that support both Voice and SMS. To get started: Go to the Go Live menu in your dashboard Click “...
Yes. The assistant’s behavior is consistent across all channels — including voice — and is fully customizable. When you create an assistant, Saski AI...
No coding is needed. You can customize your assistant’s behaviour and responses through a no-code interface when setting up or editing the assistant....
Saski AI offers a selection of 6 professional voice models — 3 male and 3 female — to match your brand tone and caller expectations. When assigning a ...
Currently, Saski AI’s voice assistant supports English and French. It can handle a wide range of English accents and respond fluently in either langua...
Not yet. At this time, Saski AI does not support live call forwarding to a human agent. All calls are handled entirely by the AI assistant. However, ...
No — there’s no need to register a separate number. The same number you use for Voice or WhatsApp can also be used for SMS, as long as it supports tha...
Yes — Saski AI supports unified phone numbers. A single number can handle: SMS conversations Voice calls WhatsApp messages You can connect all three c...
Yes. All SMS conversations are logged just like chats from other channels. You can view the full message history between your assistant and any custom...
No. SMS works natively on any mobile phone. Customers simply send a text to your assigned number, and your assistant responds — no apps, downloads, or...
At this time, Saski AI provides Canadian and US numbers only. These numbers can send and receive SMS messages from most international carriers, but lo...
To deploy your assistant on your website: Go to Go Live in your dashboard Click Publish Enter your website URL (must start with http:// or https://) ...
Yes — we offer a WordPress plugin that makes it easy to install the assistant. Just install the plugin, paste in your script, and the widget will appe...
Yes — Saski AI provides a dedicated Shopify app that supports two key features: Store Access: Once installed, the app allows your assistant to secure...
Yes — you can update the widget’s appearance, messaging, and positioning at any time from your Go Live > Publish section. Changes are applied immediat...
Yes — Saski AI gives you full control over the visual styling of the chat widget so it matches your website’s design perfectly. You can customize colo...
You can choose the widget’s position from 6 predefined options: Top Right Bottom Right Top Left Bottom Left Center Left Center Right You can also adj...
Yes — the widget is fully responsive and works across all screen sizes. On mobile, it adapts to fit the smaller screen and maintains a smooth user exp...
Yes. You can use the same script on multiple domains if needed, or generate unique scripts for each site if you're using different assistants. Just ad...