Question 1

Where can I deploy my AI assistant?

Accepted Answer

You can deploy your AI assistant across multiple channels, including your Shopify store, WordPress website, or any custom HTML website. Additionally, assistants can be connected to SMS, WhatsApp, voice calls, and Facebook Messenger—all managed from your Saski AI dashboard.

Question 2

Can I use one assistant across multiple channels?

Accepted Answer

Yes. The same assistant can be deployed across multiple channels simultaneously, ensuring a consistent customer experience whether the interaction happens on your website, over WhatsApp, or by phone.

Question 3

How do I add the assistant to my website?

Accepted Answer

Login to  Saski AI -> Go Live → Website section . There, you can create a custom chat widget, choose your brand colors, and save it. After saving, a script will be generated for you to copy and paste into your website. If you're using WordPress, we provide a plugin where you can paste the script easily. For Shopify, we offer an app that both embeds the assistant and enables integration with your store.

Question 4

How does SMS support work with Saski AI?

Accepted Answer

Each plan includes a certain number of dedicated phone numbers (US & Canada only) that can be used to send and receive SMS messages. Once set up, your AI assistant can reply to incoming SMS inquiries automatically—making customer communication fast and scalable.

Question 5

How does voice support work with Saski AI?

Accepted Answer

With voice enabled, you can redirect incoming phone calls to the number provided in your plan. When a customer calls, your AI assistant answers the phone and speaks to the caller using real-time, AI-generated voice responses—perfect for handling bookings, answering FAQs, or collecting lead information.

Question 6

Do I need to purchase phone numbers separately?

Accepted Answer

No. Saski AI provides US and Canada phone numbers as part of your subscription. The number of phone numbers included depends on your plan. You can manage your numbers and assign them to assistants directly from your dashboard.

Question 7

Can I use the same number for SMS, WhatsApp, and voice?

Accepted Answer

Yes. A single number can be configured to handle SMS, WhatsApp, and voice calls. This unified setup helps keep all your communication channels streamlined under one assistant.

Question 8

Can I use Saski AI with WhatsApp?

Accepted Answer

Yes. You can use a dedicated number provided by Saski AI or bring your own WhatsApp Business number. Once connected, your assistant will respond to customer messages on WhatsApp using the same knowledge base and tools—just like it does on your website or SMS.

Question 9

Will the assistant respond differently on each channel?

Accepted Answer

No. Each assistant maintains the same knowledge base and behavior across all channels, ensuring a consistent experience for your customers. If you want different tones, instructions, or workflows for different channels, you can create separate assistants and assign them accordingly.

Question 10

Is the AI voice natural and customizable?

Accepted Answer

Yes. We use the latest text-to-speech models from Google and AWS (Amazon) , delivering clear and human-like voice responses. You can choose from three male and three female voice options to match your brand’s tone and style.

Question 11

How many phone numbers are included in my plan?

Accepted Answer

The number of SMS/WhatsApp/voice-enabled phone numbers depends on your subscription tier. You can view and manage your included numbers from your account dashboard.

Question 12

How does SMS work with Saski AI?

Accepted Answer

Saski AI lets you connect a phone number and deploy your assistant to respond automatically to SMS (text) messages. When customers send a text to your number, the assistant replies in real time — just like it would on your website or WhatsApp — using the same natural language and business logic.
There’s no need for an app or login on the customer’s side. SMS support is ideal for customers who prefer simple, no-friction communication.

Question 13

Where can I deploy my AI assistant?

Accepted Answer

Saski AI supports full omnichannel deployment. That means you can deploy your assistant across:
Website chat
WhatsApp
Facebook Messenger
SMS (text messaging)
Voice (phone systems)
Once deployed, your assistant can answer questions, guide users, and take action — no matter which channel your customers use. You can enable one or all of these channels, depending on what works best for your business.

Question 14

How does WhatsApp work with Saski AI?

Accepted Answer

Saski AI allows you to deploy your assistant to WhatsApp using a registered WhatsApp Business number.

You have two options:

Register a new number directly through Saski AI, or
Use an existing number, as long as it’s not already connected to another WhatsApp Business API provider.
In both cases, the number must go through Meta’s embedded signup flow, which Saski AI supports natively. After successful registration, the number is linked to your WhatsApp Business account and can then be connected to an AI assistant.

Once registered, a number can be connected to any assistant within your account — and you can disconnect and reassign it to another assistant at any time, as long as it remains registered with WhatsApp.

Note: If your Meta Business Account is not verified, Meta limits you to a maximum of 2 registered numbers across your business.

Question 15

Can I use my existing WhatsApp number?

Accepted Answer

Yes — you can bring your own number, as long as it’s not already registered with another WhatsApp Business API provider. During the setup, you’ll be guided through Facebook’s embedded registration process to connect it to your Meta Business Account and activate it for use with Saski AI.

Question 16

What if my number is already being used with regular WhatsApp or WhatsApp Business app?

Accepted Answer

If your phone number is already in use with the regular WhatsApp app or the WhatsApp Business mobile app, you must delete the account before it can be registered for the WhatsApp Business API and used with Saski AI.

Here’s how to do that:

For regular WhatsApp or WhatsApp Business app:

Open the app on your phone
Go to Settings
Tap Account
Select Delete my account
Enter your phone number and confirm the deletion
Important: This action is permanent and will erase your chat history and disconnect the number from any previous use. You cannot use the same number in both the mobile app and the API at the same time.

Question 17

Can I connect the same WhatsApp number to more than one assistant?

Accepted Answer

No — each WhatsApp number can only be connected to one assistant at a time. However, you can disconnect a number from one assistant and reassign it to another at any time from your dashboard.

Question 18

: Is there a limit to how many WhatsApp numbers I can register?

Accepted Answer

If your business is not verified by Meta, you’re limited to a total of 2 registered WhatsApp Business numbers across your Meta Business Account. Once your business is verified, this restriction is lifted and you can register additional numbers as needed.

Question 19

Can I still use the WhatsApp or WhatsApp Business app after connecting the number to Saski AI?

Accepted Answer

No. Once your number is registered with the WhatsApp Business API and connected to Saski AI, it can no longer be used in the regular WhatsApp or WhatsApp Business mobile app. You will lose access to chat history and mobile-based features tied to the app.

All communication through that number will now flow through the API — meaning conversations are managed entirely by your AI assistant (and optionally your own backend, if integrated), not the mobile app.

Question 20

Can I switch back to the WhatsApp app after using the API?

Accepted Answer

Yes, but you’ll need to delete the number from the WhatsApp Business API via your WhatsApp Business Manager account first. After that, you can reinstall the WhatsApp or WhatsApp Business app and re-register the number.

Please note that doing this will disconnect it from Saski AI and remove all API-based automation. You'll also need to manually verify the number again in the mobile app, and you’ll lose access to API functionality.

Question 21

Can the assistant handle inbound and outbound calls?

Accepted Answer

Currently, Saski AI handles inbound voice calls — meaning it answers when a customer calls your number. Outbound calling (initiating calls to customers) may be supported in the future. For now, you can use the platform to manage and automate all incoming calls.

Question 22

Will I still be able to see chat history in WhatsApp after switching to the API?

Accepted Answer

No — once your number is registered with the WhatsApp Business API, you will lose access to any chat history stored in the regular WhatsApp or WhatsApp Business mobile app. The app will no longer work with that number.

However, Saski AI provides a built-in conversation history panel where you can view all messages exchanged between users and your AI assistant. This includes conversations from WhatsApp, as well as from other channels like SMS, Messenger, and your website.

This ensures that you still have full visibility into customer interactions — even though the native WhatsApp app no longer stores or displays them.

Question 23

What is the WhatsApp Business Profile section for?

Accepted Answer

This section lets you create your public business profile on WhatsApp. When a customer interacts with your assistant via WhatsApp, the information you provide here — such as your logo, business name, and contact info — will be visible to them. It helps build trust and ensures your brand appears professional and recognizable.

Question 24

How does Messenger work with Saski AI?

Accepted Answer

You can connect your Facebook Business Page to Saski AI and deploy an assistant that responds to messages sent through Facebook Messenger. Once connected, the assistant will automatically handle customer conversations — answering questions, capturing leads, or escalating issues when needed — without requiring a human agent to step in.

This allows your business to maintain fast, 24/7 support directly through Messenger.

Question 25

What do I need to connect my Facebook Page?

Accepted Answer

To connect your Facebook Page to Saski AI, you’ll first need to authorize Saski AI to access your Facebook account. This allows us to retrieve a list of Pages you manage.

Here’s how it works:

Log into your Facebook account when prompted.
Grant Saski AI permission to access your list of Pages.
Choose which Pages you want to make available inside Saski AI.
Once authorized, you can select any of those Pages and connect them to an assistant.
You can always add, remove, or reconnect Pages later through your Saski AI dashboard. Each Page can only be connected to one assistant at a time, but you have full control over which Page is connected and when.

Question 26

Can I use Messenger without a Facebook Page?

Accepted Answer

No — Facebook Messenger requires a connected Facebook Business Page. Without a Page, your assistant cannot be deployed on Messenger. If you don’t have a Page yet, you can create one for free on Facebook before connecting it to Saski AI.

Question 27

What happens if I remove a Page from Saski AI?

Accepted Answer

If you remove a Facebook Page from your Saski AI account, any assistant connected to that Page will immediately stop responding to Messenger conversations. You can reconnect the Page at any time or assign a different Page to the assistant if needed. No data is lost — your assistant’s configuration and chat history remain intact.

Question 28

How does Voice work with Saski AI?

Accepted Answer

Saski AI allows you to deploy your assistant to a phone number with voice capability, turning it into a smart voice assistant. When someone calls your number, the assistant answers the call, listens to the customer’s voice, and responds with natural-sounding speech using AI-generated responses — all in real time.

This enables you to automate phone-based support without the need for call center staff or voicemail systems.

Question 29

Do I need a special number for Voice?

Accepted Answer

No — Saski AI includes phone numbers in every plan that support both Voice and SMS.

To get started:

Go to the Go Live menu in your dashboard
Click “View Phone Directory”
Select “Get New Number”
Search available Canadian and US numbers by area code, location, or even partial number
Choose a number and register it instantly
Once registered, you can immediately:

Connect the number to any assistant
Select the voice model — Saski AI supports 3 male and 3 female voices for phone calls
Go live in minutes with a fully functional voice assistant
There’s no need for external carriers or technical setup — everything is handled inside the platform.

Question 30

Can I customize how the assistant behaves during a phone call?

Accepted Answer

Yes. The assistant’s behavior is consistent across all channels — including voice — and is fully customizable.

When you create an assistant, Saski AI provides ready-to-use templates designed for different use cases (like customer support ,sales , lead capture etc.. ). These templates define how the assistant greets callers, asks questions, and responds based on what the user says.

You can modify the template during setup, and continue refining it later to match your tone, workflow, and business logic. The same assistant logic applies to voice, chat, SMS, and other channels — so your brand delivers a consistent experience everywhere.

Question 31

Do I need to write any code to change how the assistant behaves on voice calls?

Accepted Answer

No coding is needed. You can customize your assistant’s behaviour  and responses through a no-code interface when setting up or editing the assistant. You’ll be able to:
Adjust greetings and fallback responses
Set escalation rules
Decide which tools (like CRM or scheduling) the assistant can use during the call
Choose the voice model (male/female)
All changes apply automatically across all connected channels, including phone.

Question 32

What voice models are available for phone calls?

Accepted Answer

Saski AI offers a selection of 6 professional voice models — 3 male and 3 female — to match your brand tone and caller expectations. When assigning a voice number to an assistant, you can choose which voice model will be used for phone conversations. You can change this at any time from your dashboard.

Question 33

Can the voice assistant understand different languages or accents?

Accepted Answer

Currently, Saski AI’s voice assistant supports English and French. It can handle a wide range of English accents and respond fluently in either language depending on how your assistant is configured.

While our AI assistants support 12 languages across chat channels, voice-based conversations are limited to English and French at this time. We recommend testing any multilingual use case thoroughly before going live.

Question 34

Can calls be forwarded to a human agent if needed?

Accepted Answer

Not yet. At this time, Saski AI does not support live call forwarding to a human agent. All calls are handled entirely by the AI assistant.

However, this is a feature we're actively exploring for future development. In the meantime, the assistant can still capture detailed caller information, summarize the issue, and notify your team through integrated tools like HubSpot ticketing or chat history in the platform.

Question 35

Do I need to register a separate number for SMS?

Accepted Answer

No — there’s no need to register a separate number. The same number you use for Voice or WhatsApp can also be used for SMS, as long as it supports that capability. Saski AI provides voice- and SMS-enabled numbers by default in all plans.

You can register and manage numbers from the Go Live > Phone Directory screen, search by area code or locality, and assign that number to your assistant immediately.

Question 36

Can one number be used across SMS, Voice, and WhatsApp?

Accepted Answer

Yes — Saski AI supports unified phone numbers. A single number can handle:
SMS conversations
Voice calls
WhatsApp messages
You can connect all three channels to the same assistant or assign them separately based on your communication needs. This makes it easier to manage customer communication across platforms while keeping a consistent business identity.

Question 37

Can I see SMS conversations in the Conversation History panel?

Accepted Answer

Yes. All SMS conversations are logged just like chats from other channels. You can view the full message history between your assistant and any customer who contacted you via SMS, including timestamps and captured lead details.

Question 38

Do customers need to install anything to chat via SMS?

Accepted Answer

No. SMS works natively on any mobile phone. Customers simply send a text to your assigned number, and your assistant responds — no apps, downloads, or logins required.

Question 39

Can I use international SMS numbers?

Accepted Answer

At this time, Saski AI provides Canadian and US numbers only. These numbers can send and receive SMS messages from most international carriers, but local regulations and deliverability may vary depending on the recipient's country.

Question 40

How do I deploy my assistant to my website?

Accepted Answer

To deploy your assistant on your website:

Go to Go Live in your dashboard
Click Publish
Enter your website URL (must start with http:// or https://)
Choose the assistant you want to connect
Click Personalize Assistant
After customizing the widget’s appearance and behavior, Saski AI will generate a script tag. Copy and paste this script into the footer section of your website. Once added, the chat widget will appear on your site and begin responding to visitors immediately.

Question 41

Do you support WordPress?

Accepted Answer

Yes — we offer a WordPress plugin that makes it easy to install the assistant. Just install the plugin, paste in your script, and the widget will appear across your site without needing to edit your theme files manually.

Question 42

Can I deploy Saski AI on my Shopify store?

Accepted Answer

Yes — Saski AI provides a dedicated Shopify app that supports two key features:

Store Access: Once installed, the app allows your assistant to securely access your Shopify store data. This enables it to answer real-time questions about products, order statuses, inventory, and more — directly inside a conversation with your customers.
Widget Deployment: The same app also gives you a space to paste the script tag generated from Saski AI. This lets you easily embed the chat widget on your storefront without editing your theme code manually.
Together, these features allow your assistant to both appear on your Shopify site and act on customer requests using your live store data — all without requiring technical setup.

Question 43

Can I change the chat widget’s appearance after publishing it?

Accepted Answer

Yes — you can update the widget’s appearance, messaging, and positioning at any time from your Go Live > Publish section. Changes are applied immediately without needing to replace the script on your site. This includes updates to:

Assistant name
Welcome message
Avatars and chat icon
Widget color and positioning
Input placeholder or greeting

Question 44

Can I match the chat widget colors to my website’s theme?

Accepted Answer

Yes — Saski AI gives you full control over the visual styling of the chat widget so it matches your website’s design perfectly. You can customize colors for every part of the interface, including:

User Message
Background Color
Text Color
Assistant Message
Background Color
Text Color
Input Container (where users type their message)
Background Color
Text Color
Chat Container (overall background of the widget)
Background Color
All changes are made using a simple color picker, and you can preview your updates in real time before going live. These customizations apply instantly without needing to replace the widget script on your website.

Question 45

Where does the chat widget appear on my site?

Accepted Answer

You can choose the widget’s position from 6 predefined options:

Top Right
Bottom Right
Top Left
Bottom Left
Center Left
Center Right
You can also adjust horizontal and vertical spacing to control exactly where the widget sits on screen — whether desktop or mobile.

Question 46

Is the website chat widget mobile-friendly?

Accepted Answer

Yes — the widget is fully responsive and works across all screen sizes. On mobile, it adapts to fit the smaller screen and maintains a smooth user experience, just like on desktop.

Question 47

Can I deploy the widget on multiple websites?

Accepted Answer

Yes. You can use the same script on multiple domains if needed, or generate unique scripts for each site if you're using different assistants. Just add the correct website URL when publishing the assistant, then paste the script where needed.

Communication Channels & Deployment

Where can I deploy my AI assistant?

Can I use one assistant across multiple channels?

How do I add the assistant to my website?

How does SMS support work with Saski AI?

How does voice support work with Saski AI?

Do I need to purchase phone numbers separately?

Can I use the same number for SMS, WhatsApp, and voice?

Can I use Saski AI with WhatsApp?

Will the assistant respond differently on each channel?

Is the AI voice natural and customizable?

How many phone numbers are included in my plan?

How does SMS work with Saski AI?

Where can I deploy my AI assistant?

How does WhatsApp work with Saski AI?

Can I use my existing WhatsApp number?

What if my number is already being used with regular WhatsApp or WhatsApp Business app?

Can I connect the same WhatsApp number to more than one assistant?

: Is there a limit to how many WhatsApp numbers I can register?

Can I still use the WhatsApp or WhatsApp Business app after connecting the number to Saski AI?

Can I switch back to the WhatsApp app after using the API?

Can the assistant handle inbound and outbound calls?

Will I still be able to see chat history in WhatsApp after switching to the API?

What is the WhatsApp Business Profile section for?

How does Messenger work with Saski AI?

What do I need to connect my Facebook Page?

Can I use Messenger without a Facebook Page?

What happens if I remove a Page from Saski AI?

How does Voice work with Saski AI?

Do I need a special number for Voice?

Can I customize how the assistant behaves during a phone call?

Do I need to write any code to change how the assistant behaves on voice calls?

What voice models are available for phone calls?

Can the voice assistant understand different languages or accents?

Can calls be forwarded to a human agent if needed?

Do I need to register a separate number for SMS?

Can one number be used across SMS, Voice, and WhatsApp?

Can I see SMS conversations in the Conversation History panel?

Do customers need to install anything to chat via SMS?

Can I use international SMS numbers?

How do I deploy my assistant to my website?

Do you support WordPress?

Can I deploy Saski AI on my Shopify store?

Can I change the chat widget’s appearance after publishing it?

Can I match the chat widget colors to my website’s theme?

Where does the chat widget appear on my site?

Is the website chat widget mobile-friendly?

Can I deploy the widget on multiple websites?